AI Firsthand
Each issue explores one question in depth, drawing out what it means for your business.
Issues 01–04Insights · Fluency LabsWeekly, by email · Subscribe
Issues
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Executive AI OSYour new operating system depends on context
How to give AI the instructions, information and access it needs to help with everyday work.
Latest issueNo. 045 min read
A person can be highly capable and still fail to do the work you need. Someone who has just joined the team does not yet know the clients, priorities or ways of working. They lack context.
Context is the information and criteria that allow a task to be completed in the way we need.
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Deep DiveHow we reduced the time required for an administrative process by 75% using AI and automation
Organising information before it is reviewed reduces repetitive work and focuses human judgement where it matters most.
Latest issueNo. 035 min read
Preparing a customs case used to take close to one hour. Today, the same process takes around 15 minutes: a reduction of approximately 75%. The system processes roughly 1,075 cases per month.
Just as we would explain them to a new colleague, we need to explain them to the AI.
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The DiagnosisWhen to use an AI agent — and when not to
What automation means, what AI makes possible and how an agent differs from traditional automation.
Latest issueNo. 025 min read
In a factory, a machine can move, sort or package products by following a sequence. In an office, we can do something similar with information: transfer order data to invoicing, update a record or send a notification. Products become data, but the work is still repetitive and follows defined steps.
Automation means having a system carry out those tasks without a person completing every step manually.
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Deep Dive
RFPs: from 3 weeks to 8 minutes
How a software company is using two agents and a knowledge library to prepare more proposals
Latest issueNo. 015 min read
Preparing a proposal used to take between three and four weeks. The solution we developed produces a first draft in eight minutes, with preliminary answers for 81% of the questions during the second testing period.
You may have the product and the experience to win, but not the operational capacity to submit a bid.
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